Company: Novartis
Tags: compliance, general
Starting this month Novartis moved all leave and PTO administration to MetLife. The rollout has been a disaster. I submitted a PTO request 3 weeks ago, got an automated confirmation, then heard nothing. Called MetLife and was told the claim was "in review" because PTO over 5 consecutive days requires medical documentation under the new policy. Medical documentation for PTO. I booked a 6-day trip to Europe. Now I have to get a doctor's note to take vacation? HR says the policy is "consistent with our leave management standards" which is a non-answer. My DM is sympathetic but says his hands are
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